All You Need to Know About The Vista Rooms Cancellation Policy

by Kirti Kabra
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In light of the current scenario, Vista Rooms has remodeled its entire approach towards ensuring guest and staff safety. We are working towards securing a healthy and safe environment in all our villas, so our guests can travel worry-free. 

Take a look at our revised Cancellation Policy, which will help you book with confidence – 

Cancellation and Rescheduling

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision to travel right now.

Know that in addition to serving our guests, we represent a network of local communities and homeowners who depend on our consistent and reliable policies. We recognize that the current circumstances have a significant impact on everyone involved. We have taken every step to adopt more flexible policies at this time.

  • In order for the special policy under COVID-19 to be applicable, guests must provide a recent COVID-19 positive certificate for any of the registered guests, or proof of quarantine/isolation applicability.
  •  In case of a booking being cancelled because of a lockdown imposed by local authorities, guests have a choice of taking 75% refund or 100% in the form of a future credit note.
  • We are continuing to monitor the implications of COVID-19 pandemic and intend to provide updates about the policy on the 1st and 15th of each month. If your reservation starts after 30th Oct 2020, please check back on 15th Sep 2020 for an update on eligibility.
Days before Check-in DateRegular Policy
% of amount refunded from Booking Amount
Special policy under COVID-19
% of amount refunded from Booking Amount
14 days or more100% Refund100% Refund
Between 14 days to 7 days50% Refund90% Refund or opt for
100% future credit note
Between 7 days to 3 daysNo Refund90% Refund or opt for
100% future credit note
Between 3 days to 1 dayNo Refund75% future credit note
Within 24 Hours of check-in time (Check-in time 2 PM)No RefundNo Refund
Please note: In case of cancellation of any booking by the guests for peak dates, it shall be considered as cancelled in whole and in such case the booking amount is non-refundable, irrespective of the time when the booking is cancelled.

In case of any refunds that Vista Rooms owes to Guest(s), the processing shall be completed within 10 working days. 

We understand that you may have some additional questions pertaining to your stay. We are available to respond to all queries, however, please check the following list of Frequently Asked Questions to see if it is covered, or if you need further assistance. 

What precautions are you taking to ensure that the villas are safe?

We have taken elaborate measures to ensure that all our homes are safe. These include disinfection after all checkout areas, staff hygiene measures, sanitization and sterilization as per the guidelines defined by WHO, and safety kit provisions. 

Further, we are asking guests and service providers to adhere to our guidelines of sanitising their hands at entry points, wearing masks and gloves. We have also made it mandatory for all visitors to have the Aarogya Setu app installed. You can read more about these measures here

Are you monitoring your villa staff’s health?

Yes, all staff members are strictly monitored by checking their temperatures daily. We have also made it mandatory for the staff to install the Aarogya Setu app. 

Do we need to provide any information before confirming the booking?

In some specific cases, additional information could be required in reference to your travel history, recent medical history and current residential address. Additionally, all guests are encouraged to download the Aarogya Setu app.

Are you providing travel history of guests who have stayed here at your villas previously?

As mentioned above, we are taking all precautions to ensure no one with any traces of COVID-19 or possibility of contact with a positive patient stays at our home. Owing to privacy concerns, this is the most we can do to assure you that our homes are safe. 

Do we have to carry our own masks, gloves and other protective equipment?

Guests are strongly recommended to carry their own masks, gloves and other protective equipment that they may deem necessary. 

Are all services available during the stay?

All services and amenities at the villa premises are accessible to the guests. In case of any specific requirements, we request you to contact your Stay Manager for the same.

Do all your homes provide safe accommodation for our staff?

Most of our homes do have a separate staff quarter where you can accommodate up to 3 of your staff members at an additional charge. These areas are disinfected with the same process as the other parts of the home. For homes where there is no separate staff quarter, we can provide extra mattresses in the common areas. Please contact your Stay Manager for any specific details.

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